Refund Policy
Refund Policy
At Luxe Glow Co, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.
Eligibility for Refunds
Due to the nature of hair and beauty products, refunds are only applicable under the following circumstances:
- Incorrect item received
- Damaged item upon delivery
- Defective product
Customers must contact us within 48 hours of receiving their order.
Non-Refundable Items
For hygiene reasons, we do not offer refunds or returns on:
- Worn wigs
- Used hair products
- Altered or customized items
- Items damaged after delivery
Items must be returned in their original condition and packaging.
Refund Process
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within a reasonable timeframe.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival.
Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our side.
Contact Us
For refund or return inquiries, please contact: